Customers desiring to return a product to MARTEK for repair should contact the Service Department by telephone at (800) 628-8834, fax (919) 790-2375, or email firstname.lastname@example.org to obtain return authorization. The information required will be the complete model number and serial number of the product and a brief description of the problem.
All shipments to MARTEK must be freight prepaid and addressed as follows:
MARTEK INSTRUMENTS, INC. 5201 Old Poole Road Raleigh, NC 27610 Attn: Repair Department
A complete and detailed statement of the reason for return should accompany the unit. If possible, include a copy of sample reading or a printout.
Returned units should be packed as well as they were when first shipped. If possible, use the original packing. Do not return detachable cords or manuals with the unit.
Martek Instruments does not require an RMA (Return Material Authorization) number. However, if you would like one, please contact us directly and we will provide one.
Martek Instruments, Inc. was established in 1968 as a manufacturer of portable environmental water quality analyzers. Ten years later, Martek expanded into ultrapure water quality analysis when it began developing products for this application w...